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Customer Service Return for Repair

SHOT Show notice.

For the week beginning January 22 and ending January 26, 2018, Redding Customer Service will be staffed at a very low level as the team will be manning the booth in Las Vegas at the 2018 SHOT Show. Our booth number is 16527 for those attending. Therefore, we appreciate your patience during this time as Customer Service e-mails will not be answered and telephone tech service will be extremely limited. All will return to normal beginning at 8:00AM, Monday, January 29. 2018. We thank you in advance for your consideration.

Product Return For Repair

Service Request Form Download

“Contact us by email OR telephone (607) 753-3331 prior to returning items. We do not require prior authorization or issue an RMA# but we may very well be able to help correct the problem. This will save you shipping and possibly get you back to your loading quickly.”

“Package product securely, preferably in its original packaging. The die box works great and protects your die(s) during transit. For scales and powder measure please secure all items as some components can be irreparably damaged.”

“If sending a die(s) please also include the brass and bullets that you are having trouble with.” “Do not include live ammunition, powder, primers, or primed cases as they will not be returned and could possibly be illegal to ship!”

“If sending a Full Length (FL) or Body die back for headspace/shoulder bump or other sizing issues please include fired cases and the shellholder you are using. Sized or new cases do not help us trouble shoot sizing issues. Cases fired from your chamber(s) are preferred as we then can recreate the same scenario that you are facing with the same components you are using.”

“If returning a SAECO mould please include sample casts from all moulds. We do not need the handles unless it is for a mould not closing properly, “fins” or whiskers on bullets, or bad parting lines.”

“Print and fill out the Service Request Form legibly with as much detail as possible on the problem you are having and your contact information.”

“Our green die boxes fit perfect into a Small Flat Rate Priority Mail box provided free by the United States Postal Service for domestic US shipping.”

“Do not include live ammunition, powder, primers, or primed cases as they will not be returned and could possibly be illegal to ship!”

Please utilize a shipping service that provides a tracking number and insurance
as we are not responsible for lost or damaged shipments.

International Warranty Returns
Note: You must indicate that the products are being returned for warranty repair to avoid reapplication of any duties or tariffs during transit back to Redding. Any such fees will be the responsibility of the sender and not Redding Reloading Equipment.

Ship package to:

Redding Reloading Equipment

ATTN: Customer Service

1089 Starr Road

Cortland, NY 13045

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